Infrastructure > Devices

NHS Trust deploys app for emergency response staff

Charlotte Jee Published 20 November 2012

East London trust's use of Responder smartphone app will reduce administration


Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) has deployed the Responder Smartphone application as part of an upgrade of its emergency response facilities.

The responder, which was launched by mobile messaging company PageOne last week, provides organisations with secure closed-group messaging. For the Trust, its use will mean that senior staff no longer need to carry two devices with them. Employees of the Trust will be assigned to 'SmartGroups' depending on which emergencies they are qualified to deal with.

Once opened, BHRUT's administrative staff can see whether Responder messages have been delivered, read, how the recipient has responded and their location.

The application was designed for BlackBerry handsets but can be accessed through iPhone and Android devices. Its features include pop-up alerts, a separate inbox and two-way quick reply options.

BHRUT is an acute hospital trust serving 700,000 individuals at two main sites at Queen's and King George hospitals.

"Implementing the Responder App has really simplified our day-to-day administration," says David Bays, BHRUT's Emergency Planning Officer. "A rapid and reliable communications capability plays a vital role in the smooth running of an NHS Trust and with the greater intelligence provided by the Responder App, our support staff can make rapid, informed decisions on the mobilisation and coordination of staff and resources."

"An extremely useful aspect is that when you are managing an incident, you can send out a message and plot the location of different staff - this gives us a clear picture of our available resources and enables us to act accordingly," adds Bays. "We can contact each member of our SmartGroups through any combination of SMS, email and the Responder application. If there is an emergency, all three things will be activated at the same time, letting our staff know there is a serious problem."


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