Infrastructure > Devices

CGI awarded five-year West Hertfordshire trust ICT contract

Neil Merrett Published 18 July 2014

£25m agreement tasks contractor with providing ongoing financial, technological innovation and potential doubling of ICT services


CGI has been awarded a five year ICT infrastructure contract to meet the ongoing technological needs of West Hertfordshire Hospitals NHS Trust. These needs include the provision of end user devices, storage capabilities, video conferencing and communication services as part of a deal worth an estimated £25m.

The contract, which has been awarded by the Hertfordshire Supply Management Confederation, will require the provision of various services to support 3,950 staff, including 350 bank and agency workers, who are employed across the trust's different sites

Alongside the transition and implementation of the trust's current ICT needs, CGI is also required to support ongoing technological and financial innovation in the services provided over the lifetime of the contract as part of a "continuous improvement" focus.

"The bidder will be aware of the continuing changes that are occurring both in technology, and within the NHS at large," stated the tender announcement of the CGI agreement.

"The bidder must be able to flex its service arrangements to take into account these changes in technology and organisational structure that will inevitably occur during the five-year life of the contract. With this in mind, the bidder shall be required to demonstrate they are capable of increasing the service provision to additional users by a factor of up to x 2 over the life of the contract."

The full list of services required under the contract includes data management functions such as the provision of storage, back up, restore and archive facilities, as well as information management needs like desktops, laptops and other end user devices.

According to the tender agreement, CGI will also be required to provide fully integrated communications that encompass local area network (LAN), wide area network (WAN) and mobile connectivity, as well as infrastructure to support videoconferencing, fixed and mobile telephony and printing services.

ICT supporting service desk management relating to capacity, availability, disaster recovery, business continuity and security functions to agreed levels is also outlined under the agreement.

"The trust may wish to extend, during the term of the contract, the ICT infrastructure services to cover potential clinical or information systems, business applications, integration and portals and digital service user engagement, such as teleheath," the awarding body has said.

"The services may be extended under this contract either during the procurement process itself, or during the term of the contract under change control procedures."

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